Return & Exchange Policy
Eligibility Requirements
You may return or exchange products within 30 days of delivery, provided they are unused, in original condition, and in their original packaging (including tags, boxes, and all parts). Fish Tanks and Aquariums must be free from cracks, scratches, or damage to seals. They must be unassembled (if applicable) and in the same condition as received. Used, damaged, or altered items—including tanks that have been filled with water—are ineligible for return or exchange.
Return Process
To initiate a return/exchange: 1. Confirm eligibility. 2. Request a return authorization (RA#) via our website. 3. Package the item securely with the RA# inside—we recommend using the original packaging or equivalent protective materials to prevent damage during return shipping. 4. Ship back using a traceable method—we are not responsible for lost or damaged returns. Return shipping costs are your responsibility unless the return is due to our error (prepaid label provided).
Refunds & Exchanges
We inspect returns within 5–7 business days. Eligible refunds are issued to the original payment method (3–5 business days to appear). Exchanges include standard shipping; expedited shipping is extra. Original shipping costs are non-refundable unless the return is our fault. For large aquariums, return shipping may require special arrangements, which we will assist with if the return is due to our error.
Non-Returnable Items & Special Cases
Non-returnable items: personalized/custom aquariums, clearance/final sale items (unless defective), and used aquariums (unless defective). For damaged/defective items, report within 48 hours—we may request photos and arrange a replacement/refund, covering return shipping. We reserve the right to reject non-eligible or fraudulent returns, returning items at your expense.