FAQ
Product-Related Questions
Q: What materials are your Fish Tanks and Aquariums made of?A: Our Fish Tanks and Aquariums are crafted from two primary materials: thick, impact-resistant glass (ideal for durability and clarity) and high-quality acrylic (lightweight, shatter-resistant, and scratch-resistant with proper care). Both materials are non-toxic, BPA-free, and safe for all aquatic life, with sturdy frames and secure silicone seals to prevent leaks. Detailed material information is listed on each product page.
Q: Are your aquariums suitable for beginners? A: Yes, we offer a range of aquariums designed specifically for beginners—small to medium-sized tanks with simple, easy-to-setup designs, clear instructions, and leak-proof construction. These tanks are perfect for first-time hobbyists, requiring minimal setup and maintenance to create a healthy environment for small fish and plants.
Q: Can I use your aquariums for saltwater and freshwater setups? A: Yes, most of our aquariums are suitable for both saltwater and freshwater use. Glass and acrylic materials are resistant to saltwater corrosion, and the secure seals prevent leaks regardless of the water type. We recommend checking the product description for specific recommendations, as some smaller tanks are better suited for freshwater use.
Order & Shipping Questions
Q: Can I cancel or modify my order after placing it? A: We process orders quickly to ensure fast delivery, so cancellations or modifications are only accepted within 1 hour of placement. Once processed or shipped, orders cannot be changed—especially for large aquariums, which are custom-packaged for shipping. For incorrect or damaged items, refer to our Return & Exchange Policy.
Q: Do you ship internationally, and are there restrictions? A: Yes, we ship to most countries worldwide. Some countries have restrictions on large glass or acrylic items, so we recommend checking your local customs regulations before placing an order. International shipping times are 7–14 business days, and customers are responsible for any customs duties or fees.
Q: What if my aquarium arrives cracked or leaking? A: Report damaged or defective items within 48 hours of delivery. We may request photos of the damage and will arrange a replacement or refund, covering return shipping if the issue is our fault. Our 6-month warranty covers manufacturing defects like faulty seals, but not accidental damage from handling.